Position Summary

The position of Customer Service Representative is directly responsible for helping to ensure that every one of our guests receives best in class hospitality during their visit to the restaurant by following established steps of service and adhering to company standards. This role reports to the Directors of Operations, while working as an important liaison between our front and back of house teams.

Ideal Candidate

The Ideal candidate for this job should possess exceptional communication skills as well as a demonstrable background in customer service or hospitality. A strong work ethic, organizational and time management skills, and a passion for food and hospitality are a must.

Responsibilities

Responsibilities include, but are not limited to:

• Working the Point of Sale system and processing a large volume of transactions daily

• Assisting customers with ordering

• Identifying regular customers by name

• Maintain a working knowledge of all menu items and specials

• Maintain a working knowledge of all food allergens in each menu item

• Greeting guests

• Food running

• Clearing and bussing tables

• Checking in with guests

• General cleaning duties

Qualifications

• Candidates should have the following minimum qualifications:

• At least one years experience working in retail, hospitality, or sales.

• Aptitude for customer service and sales

• Excellent communication skills

• Basic math skills

• Ability to work on your feet for up to eight hours

• Ability to lift up to fifty pounds

Compensation

• Compensation starts at $17 - $20 per hour depending on experience, with approximately 60% of base pay provided through hourly wages. The remainder is earned through a shared worker tip pool. No supervisors participate in the tip pool

• A progressive and competitive paid sick leave policy

• Opportunity to pursue interests and professional development opportunities inside our organization

• 50% off food and beverage purchases (some restrictions apply)

Position Summary

The position of Culinary Specialist combines the characteristics of a professional line cook with those of an experienced prep chef into one robust skill set.

The Culinary Specialist is instrumental in executing our organization’s menu, as well as providing exceptional customer service to our guests as needed. This position provides a unique opportunity for a person with a culinary background to experience first hand how their expertise impacts the daily operations of our organization. The Culinary Specialist reports directly to the Directors of Operations.

Ideal Candidate

The Ideal candidate for this job should possess exceptional communication skills as well as a demonstrable background in the culinary arts. A strong work ethic, attention to detail, and a proclivity for team work are a must. Candidates must also possess the ability to work independently when required, think creatively, and be able to plan ahead and manage their time accordingly.

Responsibilities

Responsibilities include, but are not limited to:

• Assist in preparing and executing all menu items in accordance with company standards

• Work with other members of the culinary team to ensure all work is completed in an accurate and timely manner

• Look for and identify new opportunities to improve efficiency in production and execution of menu items

• Assist in providing customer service as needed

• Daily cleaning and maintenance of food preparation and execution areas

Qualifications

Candidates should have the following minimum qualifications:

• An associate or bachelor’s degree in the culinary arts, or equivalent experience

• Aptitude for creative thinking

• Excellent communication skills

• Basic math skills

• Ability to work on your feet for up to eight hours

• Ability to lift up to fifty pounds

• ServSafe certification a plus

Compensation

• Compensation starts at $20 - $24 per hour depending on experience, with approximately 60% of base pay provided through hourly wages. The remainder is earned through a shared worker tip pool. No supervisors participate in the tip pool

• A progressive and competitive paid sick leave policy

• Opportunity to pursue interests and professional development opportunities inside our organization

• 50% off food and beverage purchases (some restrictions apply)

Position Summary

The position of Kitchen Assistant is an entry level back of house position responsible for all ware washing, assisting with food preparation, and general custodial tasks as needed. This position provides a unique opportunity for a person with a passion for food, but no culinary experience to learn the trade at one of Pittsburgh’s best restaurants. The Kitchen Assistant reports directly to the Directors of Operations.

Ideal Candidate

The Ideal candidate for this job should possess exceptional communication skills and a passion for food. A strong work ethic, attention to detail, punctuality, and a proclivity for team work are a must. Candidates must also possess the ability to work independently when required, think creatively, and be able to plan ahead and manage their time accordingly.

Responsibilities

Responsibilities include, but are not limited to:

• Washing all dishes for the restaurant

• Properly storing all dishes in a timely manner

• Polishing dishes as required

• Assisting in food preparation

• Assist in storage and proper rotation of food

• Regular cleaning of food storage areas

• General custodial tasks as needed

Qualifications

Candidates should have the following minimum qualifications:

• A high school diploma, or equivalent

• A strong work ethic and an upbeat attitude

• Excellent communication skills

• Basic math skills

• Ability to work on your feet for up to eight hours

• Ability to lift up to fifty pounds

• Ability to lift up to twenty pounds past shoulder height

Compensation

• Compensation starts at $17 - $20 per hour depending on experience, with approximately 60% of base pay provided through hourly wages. The remainder is earned through a shared worker tip pool. No supervisors participate in the tip pool

• A progressive and competitive paid sick leave policy

• Opportunity to pursue interests and professional development opportunities inside our organization

• 50% off food and beverage purchases (some restrictions apply)